FAQ

📄 D’ZHURE FAQ (Frequently Asked Questions)

 

1. When will my order ship?

All in-stock items are processed within 3–5 business days (excluding weekends and holidays).

You’ll receive a tracking email once your order ships.

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2. What about preorder items?

Preorder pieces are made to order and ship within 4–6 weeks. This gives us time to craft, package, and deliver your order with intention.

You’ll receive email updates as your order moves through production.

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3. Do you offer refunds or exchanges?

All sales are final.

We don’t offer refunds or exchanges, but if your item arrives damaged or incorrect, email us at contact@dzhure.com within 3 days of delivery for store credit.

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4. Do you offer express shipping?

Yes—express shipping will be available at checkout soon. It only applies to shipping speed after your order is ready to ship (not production time for preorders).

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5. Can I cancel or change my preorder?

Preorders are final after 24 hours of purchase. We immediately begin production to ensure timely delivery.

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6. Do you sell digital products?

Yes. All digital sales (like planners, eBooks, or journals) are final and delivered instantly. No refunds or exchanges are available on digital items.

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7. Where do you ship from?

We ship from Chicago, Illinois.

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8. Do you ship internationally?

Yes. We ship to select countries. Shipping rates and delivery times vary by location.

Please note: Customs fees or import taxes are the customer’s responsibility.

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9. How can I contact D’ZHURE?

Email us anytime at contact@dzhure.com. We aim to respond within 48 hours (excluding weekends).